Last Updated: May 9, 2025
At Chosen and Loved (chosenandlove.shop), we’re passionate about spreading faith, love, and innovation through our Christian and crypto-inspired apparel, including Blessed Mom, Faith Over Fear, and Bitcoin Logo dad caps. Partnering with Printify, we deliver high-quality print-on-demand products for Mother’s Day, Father’s Day, Weddings, and Anniversaries . Our Refund and Returns Policy ensures a seamless experience if your order isn’t perfect. Please review the details below for returns, refunds, and how to proceed. For assistance, contact us at [support@chosenandlove.shop (mailto:support@chosenandlove.shop)].
1. Eligibility for Returns
We accept returns under the following conditions:
1.1. Defective Products: Items with manufacturing defects (e.g., misaligned embroidery, torn fabric, or printing errors) are eligible for return or replacement.
1.2. Incorrect Items: If you receive the wrong product (e.g., an ASI Dad Cap instead of a Blessed Mom Dad Cap), we’ll provide a replacement or refund.
1.3. Damaged During Shipping: Items damaged in transit qualify for return or replacement.
1.4. Non-Returnable Items: Due to the custom nature of our print-on-demand products, we do not accept returns for:
We accept returns under the following conditions:
1.1. Defective Products: Items with manufacturing defects (e.g., misaligned embroidery, torn fabric, or printing errors) are eligible for return or replacement.
1.2. Incorrect Items: If you receive the wrong product (e.g., an ASI Dad Cap instead of a Blessed Mom Dad Cap), we’ll provide a replacement or refund.
1.3. Damaged During Shipping: Items damaged in transit qualify for return or replacement.
1.4. Non-Returnable Items: Due to the custom nature of our print-on-demand products, we do not accept returns for:
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Non-defective or undamaged items (e.g., change of mind, incorrect size selection).
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Personalized or custom-designed products (if offered).
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Items marked as final sale.
2. Return Timeframe
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You must report issues within 30 days of delivery to be eligible for a return or refund.
3. Return Process
To initiate a return, follow these steps:
To initiate a return, follow these steps:
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Contact Us: Email [support@chosenandlove.shop (mailto:support@chosenandlove.shop)] within 30 days of delivery with:
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Your order number.
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A description of the issue (e.g., defect, incorrect item).
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Photos of the product clearly showing the issue.
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Approval: Our team, in coordination with Printify, will review your request within 3-5 business days and provide a return authorization and shipping instructions.
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Return Shipping:
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For defective, incorrect, or damaged items, Printify covers return shipping costs (we’ll provide a prepaid label or reimburse you).
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Do not return items without authorization, as unauthorized returns may not be processed.
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Ship the Item: Package the item securely and ship it to the Printify facility address provided. Include your order number in the package.
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Inspection: Printify will inspect the returned item to confirm eligibility. Approved returns are processed within 7-10 business days of receipt.
4. Refunds
4.1. Refund Options:
4.1. Refund Options:
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Full Refund: Issued for defective, incorrect, or damaged items to the original payment method (or stablecoin equivalent for MetaMask payments).
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Replacement: If preferred, we’ll send a replacement item at no additional cost (subject to availability).
4.2. MetaMask Refunds: Due to cryptocurrency volatility, MetaMask refunds are issued in a stablecoin (e.g., USDC) based on the original purchase value in USD.
4.3. Processing Time: Refunds are processed within 7-10 business days after the returned item is received and inspected by Printify. Refunds to credit cards or PayPal may take an additional 3-5 business days to appear.
4.4. Non-Refundable Costs: Shipping fees, taxes, and blockchain gas fees (for MetaMask payments) are non-refundable unless the return is due to our error.
5. Exchanges
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Direct exchanges are not available due to the print-on-demand process. For a different size, color, or product, initiate a return (if eligible) and place a new order.
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Contact us at [support@chosenandlove.shop (mailto:support@chosenandlove.shop)] for assistance with reordering.
6. Shipping Issues
6.1. Lost Shipments: If your order is lost in transit, contact us within 30 days of order confirmation. We’ll work with Printify and the carrier to resolve the issue or provide a replacement/refund.
6.2. Undeliverable Packages: If a package is returned to Printify due to an incorrect address or failure to claim, we’ll contact you to reship (additional shipping fees may apply) or issue a refund (excluding original shipping costs).
6.3. Delays: We aim to ship within 7-14 business days (US) or 10-20 days (international). We are not responsible for delays due to carriers, customs, or unforeseen events (e.g., natural disasters).
6.1. Lost Shipments: If your order is lost in transit, contact us within 30 days of order confirmation. We’ll work with Printify and the carrier to resolve the issue or provide a replacement/refund.
6.2. Undeliverable Packages: If a package is returned to Printify due to an incorrect address or failure to claim, we’ll contact you to reship (additional shipping fees may apply) or issue a refund (excluding original shipping costs).
6.3. Delays: We aim to ship within 7-14 business days (US) or 10-20 days (international). We are not responsible for delays due to carriers, customs, or unforeseen events (e.g., natural disasters).
7. Customer Responsibilities
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Provide accurate shipping and payment information to avoid delays or issues.
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For MetaMask payments, ensure sufficient funds for the order total and gas fees. Incorrect wallet addresses or blockchain errors are your responsibility.
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Inspect items upon receipt and report issues promptly within 30 days.
8. Contact Us
If you have questions or need help with a return or refund, we’re here to serve you:
If you have questions or need help with a return or refund, we’re here to serve you:
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Email: [support@chosenandlove.shop (mailto:support@chosenandlove.shop)]
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Response Time: Within 48 hours, Monday-Friday.
9. Additional Policies
This Refund and Returns Policy is part of our Terms and Conditions and Privacy Policy .
Please review them for full details on your shopping experience with Chosen and Loved.
This Refund and Returns Policy is part of our Terms and Conditions and Privacy Policy .
Please review them for full details on your shopping experience with Chosen and Loved.
Thank you for choosing Chosen and Loved! We’re honored to share faith-driven and crypto-inspired gifts with you. Ready to shop? Explore Christian Gifts, Crypto Gifts, or Wedding Gifts and pay with MetaMask! Shop Now!