Privacy Policy

Chosen and Loved Privacy Policy

1. Information We Collect

We collect information to process orders, improve your experience, and deliver personalized services. The types of information we collect include:

• Name, email address, phone number, and shipping/billing address provided during checkout.
• Payment details (e.g., credit card numbers, processed securely via our payment gateways).
• MetaMask Payment Data: Wallet addresses for cryptocurrency transactions (we do not store private keys or sensitive blockchain credentials).
• Account information if you create an account on our site (e.g., username, password).

• Browsing data, such as IP address, browser type, device information, and pages visited, collected via cookies and analytics tools.
• Interaction data, such as clicks, time spent on pages, and product preferences.

• Email addresses for newsletters or promotional offers (if you opt in).
• Preferences for Mother’s Day, Father’s Day, or wedding/anniversary campaigns.

2. How We Collect Information 

We collect information through:

• Direct Input: When you place an order, create an account, or contact us.
• MetaMask Payments: Wallet addresses and transaction details via secure blockchain integration.
• Cookies and Tracking: We use cookies, pixels, and analytics tools (e.g., Google Analytics) to track site usage and improve functionality. You can manage cookie preferences via our cookie consent banner.
• Third Parties: Our print-on-demand partners (e.g., Printful, Printify) provide order fulfillment data, and payment processors (e.g., Stripe, PayPal) share transaction details.

3. How We Use Your Information
We use your information to:

• Process and fulfill orders, including shipping and customer support.
• Facilitate MetaMask and traditional payments securely.
• Communicate order updates, shipping confirmations, and promotional offers (if you opt in).
• Personalize your experience, such as recommending Christian or crypto gifts for weddings or Mother’s Day.
• Analyze site performance and optimize marketing campaigns (e.g., Pinterest ads for Father’s Day).
• Comply with legal obligations, such as tax reporting or fraud prevention.

4. How We Share Your Information
We do not sell your personal information. We share data only as necessary:

• Print-on-Demand Partners: Companies like Printful or Printify receive your name, address, and order details to produce and ship products.
• Payment Processors: Stripe, PayPal, or MetaMask process payments securely. MetaMask transactions are recorded on public blockchains but linked only to wallet addresses.
• Service Providers: Analytics (e.g., Google Analytics), email marketing (e.g., Mailchimp), and hosting providers process data under strict confidentiality agreements.
• Legal Compliance: We may disclose data if required by law, such as in response to a court order or tax authority request.
• Business Transfers: In the event of a merger or sale, your data may be transferred to the acquiring entity.

• Access: Request a copy of your personal data.
• Correction: Update inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing emails or opt out of non-essential cookies.
• Restriction: Limit how we process your data in certain cases.
• Portability: Receive your data in a structured, machine-readable format.
  To exercise these rights, contact us at [support@chosenloved.shop (mailto:support@chosenloved.shop)]. We will respond within 30 days (or as required by law).

6. Data Security
We use industry-standard measures to protect your data:

• SSL encryption for website transactions.
• Secure payment gateways for credit card and MetaMask payments.
• Regular security audits of our WooCommerce platform.
  However, no system is 100% secure. You are responsible for safeguarding your account credentials and MetaMask wallet keys. Notify us immediately of any unauthorized access.

7. Cookies and Tracking
We use cookies to enhance your experience:

• Essential Cookies: Enable site functionality (e.g., cart, checkout).
• Analytics Cookies: Track site usage (e.g., Google Analytics) to improve performance.
• Marketing Cookies: Support targeted ads (e.g., Pinterest campaigns for wedding gifts).
  You can manage preferences via our cookie consent banner or browser settings. Disabling cookies may limit site functionality.

8. MetaMask and Cryptocurrency Payments
When paying with MetaMask:

• We collect your wallet address and transaction details, recorded on public blockchains.
• We do not store private keys or access your wallet.
• You assume risks of blockchain errors or crypto price volatility. Review our Terms and Conditions [link to Terms page] for details.

9. Third-Party Links
Our site may link to third-party services (e.g., Printful, MetaMask, Pinterest). These sites have their own privacy policies, and we are not responsible for their practices. Review their policies before engaging.

10. Children’s Privacy
Our site is not intended for children under 13 (or 16 in the EU). We do not knowingly collect data from minors. If you believe we have such data, contact us to request deletion.

11. International Data Transfers
As a US-based business, we process data primarily in the US. For international customers (e.g., EU, Canada), data may be transferred to the US or other regions via our POD partners or service providers. We ensure compliance with GDPR and other regulations through standard contractual clauses or equivalent safeguards.

12. Data Retention

We retain personal data only as long as necessary:

• Order data (e.g., name, address) for 7 years to comply with tax and legal requirements.
• Account data until you request deletion or close your account.
• Marketing data until you unsubscribe.
• Non-personal data (e.g., analytics) for up to 24 months.
  After retention periods, data is securely deleted or anonymized.

13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect legal or operational changes. Updates will be posted here with a revised “Last Updated” date. Significant changes will be communicated via email or a site banner. Your continued use of the site constitutes acceptance of the updated policy.

14. Contact Us

For questions or to exercise your data rights, contact us:

• Email: [support@chosenloved.store(mailto:support@chosenloved.store)]
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• Response Time: Within 48 hours, Monday-Friday.